Responsible Gaming
at pgkn — Your Safety Comes First
pgkn is committed to providing a safe, fair, and responsible gaming environment for all players in Bangladesh. This page outlines the tools, safeguards, and guidance available to help you stay in control of your gambling activity at all times.
Why We Enforce the 21+ Rule
At pgkn, protecting young people from the potential harms of gambling is one of our highest priorities. The 21+ age restriction is not merely a legal formality — it reflects our genuine commitment to responsible and ethical gaming practices across Bangladesh.
Every player who registers on pgkn is required to provide their date of birth during the registration process. In addition, our KYC (Know Your Customer) verification team may request documentary proof of age — such as a National ID card or passport — before approving withdrawals or activating bonus features.
If you suspect that a person under the age of 21 is accessing the pgkn platform, please contact our support team immediately at [email protected]. We take every report seriously and will investigate without delay. Parents and guardians are also encouraged to use parental control software to restrict access to gambling websites on shared or family devices.
- Age verification is mandatory for every new registration
- KYC document checks may be required at any time
- Underage accounts are permanently closed upon discovery
- Deposited funds are returned to the original payment method
- Parental control resources are available on request
Tools That Keep You In Control
pgkn provides a comprehensive set of responsible gaming tools, all accessible directly from your account dashboard. They are free, instant, and designed to give you full control over your gambling activity.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit amount in Taka (৳) to keep your spending within a budget you are comfortable with. Limits take effect immediately when reduced and after a 24-hour cooling period when increased — to protect against impulsive decisions.
Session Time Limits
Define how long you are allowed to play in a single session. When your session limit is reached, pgkn will automatically log you out and display a summary of your session activity. You can set limits ranging from 30 minutes to 8 hours per session.
Reality Checks
Enable periodic on-screen reminders that display how long you have been playing and how much you have wagered in the current session. Reality checks appear at intervals you choose — every 15, 30, or 60 minutes — and prompt you to decide whether to continue or stop.
Cooling-Off Period
If you feel you need a short break from gambling, you can activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time your account will be suspended from all betting and gaming activity. You can request a cooling-off period instantly via your account settings or by contacting support.
Self-Exclusion
For players who feel their gambling is becoming a serious problem, self-exclusion is a longer-term option. You may self-exclude for 6 months, 1 year, 3 years, or permanently. During a self-exclusion period, your account is completely disabled and cannot be reactivated before the agreed term ends.
Loss Limits
Set a cap on the maximum amount you are willing to lose over a daily, weekly, or monthly period. Once your loss limit is reached, you will be unable to place further bets or wagers until the period resets. Like deposit limits, reductions take effect immediately while increases require a 24-hour review window.
How to Activate Safe Play Tools
All responsible gaming tools on pgkn are designed to be simple to activate — no lengthy process, no waiting. Follow the steps on the right to apply any limit or exclusion to your account in minutes.
If you experience any difficulty activating a tool, or if you would prefer a support agent to apply limits on your behalf, contact our team at [email protected] at any time. We will action your request within 30 minutes, around the clock.
Log In to Your pgkn Account
Visit pgkn.io and log in using your registered username and password. Ensure you are on a secure, private network before accessing your account settings.
Navigate to Responsible Gaming Settings
Click on your account avatar or username in the top-right corner of the screen, then select "Responsible Gaming" from the dropdown menu. This section houses all available safety tools in one place.
Select the Tool You Need
Choose from deposit limits, loss limits, session time limits, reality check reminders, cooling-off periods, or self-exclusion. Each tool has a dedicated section with clear instructions and an interactive input to set your preferred value or duration.
Confirm Your Settings
Review your chosen settings carefully and click the confirmation button. You will receive an email to your registered address confirming the change. Protective restrictions apply instantly — no further steps required.
Contact Support If You Need Help
If at any point you feel unable to manage your gambling using these tools alone, contact our 24/7 support team directly. We can apply additional restrictions, initiate self-exclusion, or guide you toward professional help resources available in Bangladesh.
Understanding Self-Exclusion at pgkn
Self-exclusion is a serious commitment, and pgkn treats every self-exclusion request with the highest level of care. Below is everything you need to know about how it works and what to expect.
What Happens During Self-Exclusion
- Your pgkn account is immediately suspended — you cannot log in, place bets, or play games
- All pending bets placed before exclusion are settled normally; winnings are credited
- Your account balance is refunded to your registered payment method (bKash, Nagad, Rocket, or bank account) within 3–5 business days
- pgkn will not send you any promotional emails, bonus offers, or marketing communications during your exclusion period
- If you attempt to create a new account during exclusion, it will be detected and closed
- After the exclusion period ends, you must actively contact support to reactivate your account — it does not reopen automatically
Available Self-Exclusion Durations
| Duration | Best For | Reversible? |
|---|---|---|
| 6 Months | Players seeking a structured medium-term break | No — fixed term |
| 1 Year | Players with recurring problematic patterns | No — fixed term |
| 3 Years | Players with significant gambling-related concerns | No — fixed term |
| Permanent | Players who wish to stop gambling entirely | No — irreversible |
Recognising Problem Gambling
Gambling is a form of entertainment that the vast majority of pgkn players enjoy safely and within their means. However, for some individuals, gambling can become a problem that negatively affects their financial stability, mental health, and personal relationships.
Understanding the warning signs of problem gambling is the first step toward getting help. The following behaviours may indicate that gambling is no longer a recreational activity and is beginning to cause harm:
- Spending more money on gambling than you originally intended or can afford
- Chasing losses — placing larger or more frequent bets in an attempt to recover money lost in previous sessions
- Feeling restless, irritable, or anxious when not gambling
- Neglecting work, studies, family responsibilities, or personal health in favour of gambling
- Borrowing money — from family, friends, or financial institutions — to fund gambling activity
- Lying to loved ones about the amount of time or money spent on gambling
- Gambling as a way to escape stress, anxiety, depression, or other personal difficulties
- Making repeated unsuccessful attempts to reduce or stop gambling
- Continuing to gamble despite being aware of the negative consequences it is causing
If you recognise any of these patterns in your own behaviour, we strongly encourage you to use the tools available on pgkn and to reach out for professional support. You are not alone, and effective help is available.
Quick Self-Check Questionnaire
Have you ever gambled with money that was meant for essential expenses such as rent, food, bills, or school fees?
Have you felt the need to gamble with increasingly larger amounts of money in order to experience the same level of excitement?
Have you made repeated attempts to cut back or stop gambling but found yourself unable to do so?
Have you hidden your gambling activity or its financial impact from family members or close friends?
Has gambling caused significant stress, conflict, or financial difficulty in your personal or professional life?
Do you find yourself thinking about gambling frequently — planning your next session or reliving past wins — even when doing other activities?
Where to Get Help
You do not have to face a gambling problem alone. pgkn provides direct in-platform support, and we also encourage players to reach out to professional organisations that specialise in gambling-related harm.
pgkn Support Team
Our trained responsible gaming support agents are available 24 hours a day, 7 days a week. Contact us to apply restrictions, request self-exclusion, or simply talk through your concerns — in full confidence.
[email protected]National Helplines
Bangladesh offers mental health and personal crisis support through the Kaan Pete Roi helpline and the National Mental Health Institute (NIMH) in Dhaka. These services are confidential and free of charge for all citizens.
Kaan Pete Roi: 01779-554391Gamblers Anonymous
Gamblers Anonymous is an international fellowship of men and women who share their experience and strength to help each other recover from a gambling problem. Meetings and online resources are available globally, including for Bangladeshi players.
gamblersanonymous.orgBeGambleAware
BeGambleAware is a leading global responsible gambling charity offering free, confidential advice, information, and support for people affected by gambling-related harm — including friends and family members of problem gamblers.
begambleaware.orgManaging Your Deposits & Spending
Setting a clear financial boundary is one of the most effective ways to keep gambling enjoyable. pgkn's deposit and loss limit tools give you precise control over how much you spend — in Taka — across every payment method we support.
pgkn's Responsible Gaming Commitments
pgkn's approach to responsible gaming goes beyond providing a set of optional tools. We have embedded responsible gaming principles into the core of how our platform operates, from the moment a player registers to the moment they place a bet or spin a reel.
The following commitments represent our ongoing obligations to every player on our platform — regardless of how much they deposit, how often they play, or which games they enjoy.
All games on pgkn use certified Random Number Generator (RNG) technology. Game outcomes are statistically independent and cannot be manipulated by the platform or by any third party.
pgkn does not send aggressive promotional messages that encourage excessive gambling. Players who have active cooling-off periods or self-exclusions are automatically removed from all marketing communications.
Return-to-player (RTP) percentages are clearly published for every slot game on pgkn. Odds for sports and cricket betting are displayed transparently before any bet is placed — no hidden margins, no surprise deductions.
Our responsible gaming team actively monitors player behaviour patterns for signs of problem gambling. If unusual activity is detected — such as a sudden sharp increase in deposit frequency or bet size — our team will proactively reach out to check in with the player.
Play Smart. Stay In Control. Enjoy pgkn.
Responsible gaming is at the heart of everything we do at pgkn. Explore our games, set your limits, and enjoy a safe betting experience designed for Bangladesh's players.