pgkn Privacy Policy

01 Introduction

Welcome to the pgkn Privacy Policy. pgkn ("pgkn", "we", "us", or "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the pgkn platform (the "Platform"), including visitors who browse without registering and registered players who actively use our betting and gaming services.

This Privacy Policy ("Policy") explains in clear, accessible language what personal data we collect, the purposes for which we process it, the legal grounds on which we rely, and the rights available to you as a data subject. This Policy applies to all data collected through the pgkn website, mobile interface, and any associated communications channels including email and live chat.

By registering an account with pgkn or by continuing to use the Platform after this Policy has been brought to your attention, you acknowledge that you have read and understood this Policy. Please read it carefully. If you have any questions, our support team is available 24/7 at [email protected].

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and pgkn.

02 Data Controller

For the purposes of this Privacy Policy, pgkn acts as the data controller in respect of the personal data it processes about you. As data controller, pgkn determines the purposes for which, and the means by which, your personal data is processed.

pgkn operates as an internationally licensed online betting and gaming platform. While we serve players primarily in Bangladesh, our data infrastructure adheres to internationally recognised privacy standards to ensure the safe and responsible handling of all player information.

If you have questions about this Policy or wish to exercise any of your data rights, you may contact our dedicated Privacy team using the details set out in Section 15 (Contact Us) of this document.

03 Data We Collect

pgkn collects personal data in the following categories. We apply a data-minimisation principle — we collect only what is strictly necessary for the stated purposes.

04 How We Collect Data

pgkn collects personal data through three primary channels:

• Directly from you: When you complete the registration form, update your account profile, submit a KYC document, make a deposit or withdrawal request, contact our support team, or respond to a survey or promotion.
• Automatically: When you visit or use the Platform, our servers and analytics tools automatically record Technical Data and Usage Data. This includes your IP address, device identifiers, browser type, and navigation activity. Please see Section 10 (Cookies & Tracking) for further details.
• From third parties: We may receive data about you from identity verification providers (KYC partners), payment processors such as bKash, Nagad, and Rocket, fraud detection services, and credit reference or anti-money-laundering screening tools.

All data collected via third-party providers is subject to those providers' own privacy policies in addition to this Policy. pgkn contractually requires all third-party data processors to handle your data in accordance with applicable privacy standards.

05 How We Use Your Data

pgkn uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your pgkn account; to authenticate your identity when you log in; and to communicate with you about account-related matters.
• Processing transactions: To process deposits made via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank, and to process withdrawal requests to your registered payment method.
• Identity verification (KYC): To verify that you meet the 21+ age requirement and to comply with anti-money-laundering (AML) and Know Your Customer (KYC) obligations.
• Service delivery: To provide access to sports betting markets (including BPL, T20 World Cup, and other cricket events), casino games, slot titles, arcade games, and bingo, and to settle bets and game outcomes correctly.
• Responsible gaming: To administer deposit limits, session time controls, self-exclusion requests, and other responsible gaming tools you choose to activate; and to identify patterns of play that may indicate gambling-related harm.
• Fraud prevention and security: To detect and prevent unauthorised access, account fraud, bonus abuse, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Legal and regulatory compliance: To meet record-keeping, reporting, and due-diligence obligations under applicable international gaming and financial regulations.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support service.
• Marketing communications: With your consent, to send you promotional offers, bonus alerts, tournament notifications, and seasonal promotions (e.g., Eid or BPL specials). You may withdraw consent at any time.
• Platform improvement: To analyse usage patterns, test new features, diagnose technical issues, and enhance the overall pgkn experience for players in Bangladesh.

06 Legal Basis for Processing

pgkn processes your personal data on the following legal grounds, depending on the specific purpose of each processing activity:

• Contractual necessity: Processing that is required to enter into and perform the contract between you and pgkn — including account registration, transaction processing, bet settlement, and account security — is carried out on the basis that it is necessary for the performance of that contract.
• Legal obligation: Processing carried out to comply with applicable laws, regulations, and licensing conditions — including KYC, AML screening, record-keeping, and age verification — is carried out on the basis of legal obligation.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and internal analytics is carried out on the basis of pgkn's legitimate interest in operating a safe, compliant, and sustainable platform. We carry out a balancing test before relying on this basis to ensure that our interests do not override your fundamental privacy rights.
• Consent: Processing for direct marketing communications and the use of non-essential cookies is carried out on the basis of your consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

07 Sharing Your Data

pgkn does not sell, rent, or trade your personal data. We share your data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank receive the financial and identity data necessary to process your transactions. Each provider is subject to its own privacy policy and applicable financial regulations.
• Identity verification (KYC) providers: Third-party KYC partners receive identity documents and personal information to perform age verification and anti-money-laundering checks on behalf of pgkn.
• Game content providers: Game studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe may receive limited technical data (session tokens, player IDs) necessary to deliver their games within the pgkn platform. They do not receive your full personal profile.
• Fraud and security services: Specialist third-party providers may process your IP address, device fingerprint, and transaction patterns to identify and prevent fraudulent activity.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, valid legal process, or to protect the rights and safety of pgkn and its players.
• Business successors: In the event of a merger, acquisition, or sale of the pgkn business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and of any material change to this Privacy Policy.

08 Data Retention

pgkn retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, and for as long as required by applicable laws and regulations. The following retention periods apply:

• Active account data: Retained for the full duration of your account being open and active on the Platform.
• Post-closure account data: Following voluntary or enforced account closure, pgkn retains your identity, transaction, and KYC records for a minimum period of five (5) years in accordance with internationally recognised standards for licensed gaming operators. This period may be extended if required by a legal investigation, regulatory inquiry, or unresolved dispute.
• Marketing data: Where processing is based on consent, your marketing preferences and associated data will be retained until you withdraw consent. Following withdrawal, your data will be suppressed (not deleted) to ensure we do not contact you again in error.
• Support communication records: Live chat transcripts and email correspondence are retained for three (3) years following the date of the communication, or for the duration of your account whichever is longer.
• Technical and log data: Server logs and access records are retained for a maximum of twelve (12) months for security and diagnostic purposes.

When personal data is no longer required and the applicable retention period has expired, pgkn will securely delete or anonymise the data in accordance with our internal data-destruction procedures.

09 Security Measures

pgkn takes the security of your personal data very seriously. We implement a comprehensive set of technical and organisational security measures designed to protect your data from unauthorised access, accidental loss, destruction, or disclosure:

• 256-bit SSL/TLS encryption: All data transmitted between your browser or device and the pgkn servers is encrypted in transit using industry-standard TLS protocols. Look for the padlock icon in your browser's address bar when using the Platform.
• Password hashing: Your account password is never stored in plain text. pgkn uses a strong one-way cryptographic hashing algorithm, meaning that even pgkn staff cannot retrieve your actual password.
• Access controls: Access to personal data within pgkn's systems is restricted on a strict need-to-know basis. Staff are granted only the minimum level of data access required to perform their job functions.
• Regular security audits: pgkn conducts periodic penetration tests, vulnerability assessments, and internal security reviews to identify and remediate potential weaknesses in our infrastructure.
• Secure data centres: pgkn's data is hosted in secure, access-controlled data centres with physical security measures, redundant power supplies, and environmental monitoring.
• Incident response: pgkn maintains a documented data-breach response plan. In the event of a security incident that is likely to result in a risk to your rights and freedoms, we will notify you and any applicable regulatory authorities within the timeframes required by law.

10 Cookies & Tracking Technologies

pgkn uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the Platform effectively, analyse usage patterns, and — where you have consented — deliver personalised content.

The following categories of cookies are used on the pgkn Platform:

• Strictly necessary cookies: These cookies are essential for the Platform to function. They manage your login session, remember your language preference, and maintain your account security state. These cookies cannot be disabled without impairing core Platform functionality.
• Functional cookies: These cookies remember your preferences — such as your preferred payment method or responsible gaming settings — to provide a more convenient experience on return visits. They do not track your activity on other websites.
• Analytics cookies: With your consent, pgkn uses analytics cookies to understand how players navigate the Platform, which games are most popular, and where technical issues may arise. This data is aggregated and anonymised wherever possible.
• Marketing cookies: With your consent, pgkn may use cookies to track whether you arrived at the Platform via a specific promotional link, so we can correctly attribute bonuses and measure the effectiveness of our campaigns.

You can manage your cookie preferences at any time through your browser settings. Note that disabling strictly necessary cookies may prevent you from logging in or using key Platform features. Disabling analytics or marketing cookies will not affect your ability to place bets or play games.

11 Your Data Rights

As a data subject, you hold the following rights in respect of your personal data held by pgkn. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days.

• Right of access: You may request a copy of all personal data that pgkn holds about you, together with information about how it is being processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure ("right to be forgotten"): In certain circumstances, you may request that we delete your personal data. Note that this right is subject to limitations — for example, we are required to retain certain data for legal and regulatory compliance purposes even after account closure.
• Right to restrict processing: You may request that we temporarily suspend the processing of your personal data — for example, while you contest the accuracy of data we hold.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to object: You may object to the processing of your personal data where that processing is based on pgkn's legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

12 Minors and Age Restriction

The pgkn Platform is strictly for adults aged 21 and above. pgkn does not knowingly collect personal data from individuals under the age of 21, and we take active steps to prevent underage access to the Platform.

Age verification is a mandatory step in the registration process. Players are required to provide their date of birth and may be asked to submit documentary proof of age (such as a National ID card, passport, or birth certificate) as part of our KYC process.

If pgkn becomes aware that personal data has been collected from a player who is under 21 years of age, we will immediately suspend the account, void any associated bets or winnings, return any deposited funds (net of any bonus amounts), and permanently delete the relevant personal data from our systems.

13 International Data Transfers

pgkn operates internationally, and as a result your personal data may be transferred to, stored in, or processed in countries outside Bangladesh. This may occur when we use third-party service providers — such as game content studios, KYC verification platforms, or cloud infrastructure providers — whose systems are based outside Bangladesh.

Whenever we transfer personal data internationally, we take steps to ensure that the receiving party provides an adequate level of protection for your data. These steps may include:

• Transferring data only to countries or organisations that maintain data protection standards considered adequate by internationally recognised privacy frameworks.
• Entering into data-processing agreements with overseas processors that include binding contractual obligations equivalent to those that would apply under applicable privacy law.
• Applying additional technical safeguards such as encryption and pseudonymisation where data is transmitted across borders.

By using the pgkn Platform, you acknowledge and consent to the international transfer of your personal data in accordance with the safeguards described in this section.

14 Changes to This Policy

pgkn reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Policy, we will notify you by one or more of the following means:

• Displaying a prominent notice on the pgkn Platform for a minimum of 30 days following the change.
• Sending a notification to your registered email address where the change is significant enough to warrant direct communication.
• Updating the "Last Updated" date at the top of this Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the Platform after any changes have been communicated constitutes your acceptance of the revised Policy. If you do not agree with a material change, you should stop using the Platform and contact us to request account closure.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pgkn handles your personal data, please do not hesitate to reach out to our Privacy and Data Protection team:

• Email: [email protected] — use the subject line "Privacy Request" for the fastest response
• Support hours: 24 hours a day, 7 days a week, including Bangladeshi public holidays
• Response time: We acknowledge all privacy enquiries within 2 business hours and aim to resolve requests fully within 30 calendar days

For general support enquiries unrelated to data privacy — such as account access, deposit issues, or game queries — please use the same email address and our team will direct your request to the appropriate department.